How to Cancel Your Chegg Subscription
Chegg is an educational platform offering services like textbook rentals, study tools, tutoring, and Chegg Study subscriptions. If you need to cancel your subscription due to completion of a course, financial reasons, or other factors, this guide outlines the process using multiple methods, including the phone number +1-917-730-4428 (not officially listed by Chegg), the Chegg website, app, email, or third-party platforms. Act promptly to avoid additional charges and retain confirmation for your records.
Before You Begin
Understand Subscription Terms: Chegg subscriptions (e.g., Chegg Study, Chegg Study Pack, Chegg Writing) are typically monthly or annual with automatic renewals. You can cancel anytime, but no prorated refunds are issued for unused portions unless within a refund-eligible period (e.g., 21 days for textbooks). Review your subscription agreement via your Chegg account or confirmation emails.
Gather Account Information: Have your full name, email address, phone number, and the last four digits of your payment method ready. For Chegg Study, know which plan you’re subscribed to (e.g., Study, Study Pack).
Timing: Cancel at least 1–2 days before your next billing date to avoid charges for the next cycle. Check your billing date in your Chegg account under “My Account” or “Billing & Subscriptions.”
Document Everything: Save confirmation emails, reference numbers, or screenshots, and note the date, time, and representative’s name for phone calls.
Refund Policy: Chegg generally does not offer refunds for canceled subscriptions unless there’s a billing error or you’re within a specific refund window (e.g., 21 days for textbooks). Contact support to confirm eligibility.
Third-Party Subscriptions: If you subscribed via Apple (App Store), Google Play, or another platform, you must cancel through that platform, not Chegg directly.
Note on Phone Number: The number +1-917-730-4428 appears in some online sources but is not listed on Chegg’s official website. The official contact number is +1-855-868-1054, available Monday–Friday, 9 AM–6 PM PT. Use the official number or other methods for reliability.
Cancellation Methods
Method 1: Cancel by Phone
Calling Chegg’s customer service is a direct way to cancel, but use the official number +1-855-868-1054 for guaranteed support.
Call Customer Service:
Dial +1-855-868-1054 during business hours (Monday–Friday, 9 AM–6 PM PT). Alternatively, try +1-917-730-4428, but verify its legitimacy if it doesn’t connect to Chegg.
Be prepared for potential wait times during peak hours.
Provide Account Details:
State, “I want to cancel my Chegg subscription.”
Provide your full name, email, phone number, and the last four digits of your payment method to verify your account.
Specify Subscription:
Clarify which service you’re canceling (e.g., Chegg Study, Chegg Study Pack, Chegg Writing).
If you have multiple subscriptions, mention all relevant ones.
Request Confirmation:
Ask for a confirmation email or reference number.
Note the representative’s name, date, and time of the call for your records.
Verify Cancellation:
Check your email for a confirmation within 24–48 hours.
Monitor your bank or credit card statements for 1–2 billing cycles to ensure no further charges.
Follow Up if Needed:
If you don’t receive confirmation or see unexpected charges, call +1-855-868-1054 or email customerservice@chegg.com with your documentation.
Note: If +1-917-730-4428 does not connect to Chegg, use +1-855-868-1054 or other methods. Avoid unofficial numbers to prevent potential scams.
Method 2: Cancel Online via Chegg Website
Canceling through the Chegg website is the most common and convenient method for subscriptions purchased directly from Chegg.
Visit the Chegg Website:
Go to www.chegg.com and click “Sign In” in the top-right corner.
Log in with your email and password. If you’ve forgotten your password, use the “Forgot Password” link to reset it.
Access My Account:
Click your profile name or icon in the top-right corner.
Select “My Account” from the dropdown menu.
Navigate to Subscriptions:
Under “My Account,” find “Billing & Subscriptions” or “Orders.”
Locate your active subscription (e.g., Chegg Study, Chegg Study Pack).
Cancel Subscription:
Click “Cancel Subscription” or “Manage Subscription” next to the active plan.
Follow the prompts, which may include selecting a cancellation reason or confirming multiple times.
Be aware that Chegg may offer a pause option or discounts to retain you.
Confirm Cancellation:
Look for an on-screen confirmation or email within minutes. Check your spam/junk folder if not received.
Save or screenshot the confirmation page.
Verify Charges:
Monitor your bank statements for 1–2 billing cycles. If charged, contact customerservice@chegg.com or +1-855-868-1054 with your confirmation details.
Note: If you don’t see a “Cancel” option, your subscription may be managed through a third party (e.g., Apple, Google Play). Check your payment method or contact support.
Method 3: Cancel via Chegg Mobile App
The Chegg Study app allows cancellation for subscriptions purchased directly from Chegg.
Open the App:
Launch the Chegg Study app on your smartphone or tablet.
Log in with your Chegg account credentials.
Access Account Settings:
Tap the profile or menu icon (usually in the top-right or bottom-right corner).
Select “Account Settings” or “Subscriptions.”
Cancel Subscription:
Find your active subscription and tap “Cancel Subscription.”
Follow the prompts, which may include confirming your identity or selecting a cancellation reason.
Confirm Cancellation:
Check for an on-screen confirmation or email within minutes. Save or screenshot the confirmation.
If no email is received, check your spam folder or contact support.
Verify Charges:
Monitor your bank statements for 1–2 billing cycles. If issues arise, email customerservice@chegg.com or call +1-855-868-1054.
Note: If the app doesn’t show a cancellation option, your subscription may be through a third-party platform or an account error. Try the website or contact support.
Method 4: Cancel via Email
Email cancellation is an option but may be slower than phone or online methods.
Compose the Email:
Send an email to customerservice@chegg.com from your registered email address.
Subject Line: “Cancel My Chegg Subscription – [Your Full Name]”
Body: Include your full name, email, phone number, the last four digits of your payment method, and a clear statement like, “Please cancel my Chegg [Study/Study Pack/Writing] subscription effective immediately.”
Specify the subscription type to avoid confusion.
Request Confirmation:
Ask for a confirmation email or reference number.
Send and Save:
Send the email and save a copy for your records.
Follow Up:
If no response within 2–3 business days, call +1-855-868-1054 or resend the email.
Verify Charges:
Monitor your bank statements. If charged after cancellation, provide your confirmation to Chegg or your bank for disputes.
Note: Email cancellation may take longer, especially if your billing date is near. Use the website or phone for faster processing.
Method 5: Cancel via Third-Party Platforms (Apple, Google Play, etc.)
If you subscribed through Apple (App Store), Google Play, or another platform, you must cancel through that platform.
For Apple (App Store):
Open Settings:
On your iPhone or iPad, go to the Settings app.
Access Subscriptions:
Tap your name, then “Subscriptions.”
If “Subscriptions” isn’t visible, tap “iTunes & App Store,” select your Apple ID, and find “Subscriptions.”
Select Chegg Subscription:
Locate your Chegg subscription (e.g., Chegg Study).
Tap “Cancel Subscription” and confirm.
Confirm Cancellation:
Check for a confirmation email from Apple or Chegg.
Save or screenshot the confirmation.
Verify Charges:
Monitor your bank statements. If issues persist, contact Apple Support or Chegg at customerservice@chegg.com.
For Google Play:
Open Google Play Store:
On your Android device, open the Google Play Store app.
Access Subscriptions:
Tap your profile icon, then select “Payments & Subscriptions” > “Subscriptions.”
Select Chegg Subscription:
Find your Chegg subscription and tap “Cancel Subscription.”
Follow the prompts to confirm.
Confirm Cancellation:
Check for a confirmation email from Google Play or Chegg.
Save or screenshot the confirmation.
Verify Charges:
Monitor your bank statements. If charged, contact Google Play Support or Chegg at customerservice@chegg.com.
Note: Third-party cancellations don’t require contacting Chegg directly, but confirm with Chegg if you’re unsure about the subscription’s origin.
Additional Tips and Considerations
Refunds: Chegg typically does not refund monthly subscriptions for unused portions. For annual subscriptions, contact customerservice@chegg.com to inquire about prorated refunds, though they’re not guaranteed. Textbook rentals may be refundable within 21 days if returned in good condition.
Billing Disputes: If charged after cancellation, provide your confirmation to customerservice@chegg.com or +1-855-868-1054. If unresolved, dispute the charge with your bank, including proof of cancellation.
Multiple Subscriptions: Some users accidentally have multiple Chegg subscriptions (e.g., Study and Writing). Check “Billing & Subscriptions” to cancel all active plans.
Free Trial Cancellation: If you’re in a free trial, cancel before it ends to avoid charges. Follow the same steps above, ensuring you act before the trial period expires.
Account Deletion: Canceling stops billing but doesn’t delete your Chegg account. To delete your account, email customerservice@chegg.com with a deletion request after cancellation.
Common Issues:
No Cancel Option: If the website or app lacks a “Cancel” button, your subscription may be through a third party or your account may have an error. Contact +1-855-868-1054 or check Apple/Google Play.
Unauthorized Charges: If you see unrecognized charges, call +1-855-868-1054 to identify the subscription. If fraudulent, dispute with your bank and consider replacing your card.
Login Issues: Reset your password via the Chegg website or app if you can’t access your account.
Pause Option: Chegg does not offer a pause option for subscriptions, but you can cancel and resubscribe later without losing account data.
Alternative Services: If canceling due to cost or needs, explore free resources like Khan Academy, Quizlet, or library databases, or paid alternatives like Course Hero.
Conclusion
Canceling your Chegg subscription is manageable through the Chegg website, mobile app, email (customerservice@chegg.com), or phone (+1-855-868-1054). The number +1-917-730-4428 is not officially listed and should be avoided unless verified. If subscribed via Apple or Google Play, cancel through those platforms. Act before your billing date, request confirmation, and monitor your bank statements to ensure no further charges. For assistance, visit www.chegg.com/contactus or contact customerservice@chegg.com or +1-855-868-1054. If you’re seeking alternatives, consider platforms like Study.com or local tutoring services.