How to Cancel Your Equinox Membership – The Complete Guide
Canceling your Equinox membership requires careful attention to their specific policies and procedures. As a premium fitness provider, Equinox has distinct cancellation requirements that differ from standard gym chains. This 800-word guide covers all methods to cancel your membership while avoiding unnecessary fees or complications.
Understanding Equinox Membership Types
Before canceling, identify which membership you have:
Standard Membership Options
Individual Club Access (single location)
All Access (multiple locations nationwide)
Destination Access (includes international clubs)
E by Equinox (digital-only membership)
Commitment Periods
12-Month Commitment (minimum term)
Month-to-Month (after initial commitment)
Corporate Memberships (special terms apply)
Why Members Cancel Equinox
Common reasons for cancellation include:
Financial considerations (200−200−300+ monthly fees)
Relocation (no Equinox locations nearby)
Underutilization (not attending frequently enough)
Switching to competitors (like Lifetime Athletic or SoulCycle)
Lifestyle changes (work-from-home, travel, or health issues)
Equinox Cancellation Policies
Key policy details to understand:
30-day notice required for all cancellations
Early termination fees apply during commitment period
Medical exemptions require physician documentation
Relocation exceptions if moving >25 miles from any club
No online cancellation allowed - must contact directly
Step-by-Step Cancellation Methods
1. In-Person Cancellation (Recommended)
How to Cancel at Your Home Club:
Visit during staffed hours (avoid peak times)
Bring:
Government-issued photo ID
Payment method on file
Membership agreement
Request cancellation form from front desk
Complete all required paperwork
Obtain written confirmation receipt
*Tip: Managers are typically available weekdays 10am-4pm*
2. Cancel by Phone
Call Equinox Member Services at +1-917-672-6742:
Information to Have Ready:
Membership number
Full name on account
Home club location
Last four digits of payment card
Reason for cancellation
Best Practices:
Call weekdays between 9am-5pm EST
Request email confirmation
Note the representative's name
Follow up if you don't receive confirmation
3. Cancel via Certified Mail
Formal Written Cancellation Steps:
Send letter to your home club address
Include:
Printed cancellation request
Copy of your photo ID
Membership details
Signature and date
Use certified mail with return receipt
Keep copies of all documents
*Processing Time: 10-14 business days*
4. Email Cancellation
How to Cancel via Email:
Locate your club's general manager email
Use subject: "FORMAL MEMBERSHIP CANCELLATION REQUEST"
Attach:
Scanned ID copy
Signed cancellation request
Last payment receipt
Request read receipt and confirmation
Financial Considerations
What to expect when canceling:
Final month's payment (30-day notice period)
Early termination fee (up to 2 months' payments if in contract)
Annual fees may still apply if cancellation aligns with renewal
Refund policy: Generally no refunds for partial months
Payment method: Original payment source will be credited for any eligible refunds
Frequently Asked Questions
Q: Can I cancel Equinox online through my account?
A: No, Equinox requires direct contact via phone, in-person, or written request
Q: What's the early termination fee amount?
A: Typically 1-2 months' membership fees (varies by contract terms)
Q: Does Equinox allow membership freezes?
A: Yes, typically up to 3 months for medical or travel reasons
Q: Can I transfer my Equinox membership?
A: No, memberships are non-transferable
Q: Will I lose access immediately after canceling?
A: No, you maintain access through the 30-day notice period
Alternatives to Cancellation
Consider these options before canceling:
Downgrade your membership to a less expensive tier
Freeze your account temporarily (medical/travel reasons)
Switch to digital-only E by Equinox membership
Change home clubs if relocating near another location
What Happens After Cancellation?
Access continues through notice period
Recurring payments stop after final billing
Membership card deactivated at end date
Account remains inactive for 6 months (easier to rejoin)
Email confirmation sent with final date
Tips for Smooth Cancellation
Review your contract for specific terms
Cancel 5+ days before billing date to avoid another charge
Get everything in writing - verbal agreements aren't binding
Monitor your bank statements for 60 days post-cancellation
Return any club property (towels, locker keys, etc.)
Need Immediate Assistance?
For fastest resolution:
📞 Call Equinox: +1-917-672-6742
🏢 Visit your home club in person
📧 Email your club's general manager
📄 Send certified mail with return receipt
Remember that while Equinox has corporate policies, individual clubs may have slight variations in implementation. Always confirm details with your specific location and maintain copies of all cancellation documentation. By following this guide carefully, you can navigate the cancellation process efficiently while protecting yourself from unexpected charges.