If you experience a platform issue, data feed disruption, or anything that prevents you from trading properly, contact our support team immediately.
To help us resolve it quickly, include:
• Screenshots or screen recordings showing the issue
• Your account number
• The email registered to your account
• The exact time the issue occurred
• A short explanation of what happened
The more clear and complete your report is, the faster we can investigate.
If the issue is confirmed to be on our side, we’ll review it and make sure it’s handled fairly so your challenge progress isn’t impacted by something outside your control.
Speed matters — report it as soon as it happens.