Ava sends adherence reminders to patients when they have not used their device for two days. Ava will send up to four reminders until a reading is taken.
Reminder #1: 48 hrs after a patient takes a reading
Reminder #2: +48 hrs after reminder #1
Reminder #3: +48 hrs after reminder #2
Reminder #4: +48 hrs after reminder #3; at this time Ava will escalate to 100Plus Support for a higher touch conversation to drive adherence with the patient
All reminders are sent during waking hours