Ava sends adherence reminders to patients when they have not used their device for two days. Ava will send up to four reminders until a reading is taken.

  • Reminder #1: 48 hrs after a patient takes a reading

  • Reminder #2: +48 hrs after reminder #1

  • Reminder #3: +48 hrs after reminder #2

  • Reminder #4: +48 hrs after reminder #3; at this time Ava will escalate to 100Plus Support for a higher touch conversation to drive adherence with the patient

  • All reminders are sent during waking hours

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