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Login with Single Sign-On (SSO)
Login with Single Sign-On (SSO)
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Written by Customer Success
Updated over a week ago

General

Customers can log in to the Self-Service module from an external host system with Single Sign-On (SSO).

Single Sign-On is supported in 2 ways:

  1. Consumer account: customers can log in from the host system without having an end-user account in 12Return yet. The end-user account is created at login.

  2. Business account: customers can log in from the host system with an existing end-user account in 12Return. The end-user account needs to be available in 12Return under the company account (organization).

Settings

Accounts are activated under user access in settings/portal settings:

  • B2C login enabled (consumer accounts)

  • B2B login enabled (business accounts)

Single Sign-On for these accounts is activated under Single sign-on in settings/portal settings.

Single Sing-On for consumer accounts

When a customer enters the Self-Service module from the host system through SSO an account is created in 12Return for the email address from the host system:

  • The customer will NOT receive an account-created email from 12Return

  • The customer can add and modify personal detail in the My Account

  • The customer can use the password recovery option in the Self-Service module

The customer can add and modify the following personal data in My Account:

  • Name

  • Email

  • Password

  • Address

To protect customers to change their email in 12Return without a change in the host system, changing email can be blocked with the Allow updating email address parameter under user access in settings/portal settings. For SSO it is recommended to set this parameter to N.

Technical

The technical aspects of SSO are described on this page.

CREATE A RETURN

After logging in to the portal, a return can be created. Read more ...

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