Welcome to the release note for the 15th of January 2018. This release note is to provide you a summary of the various changes, updates and fixes included in the latest update to the 12return returns management system. This release has a technical label of version 2.1.5
For this update the following changes are included:
Advanced Portal
Updates to the returns overview & asset overview pages include a new way of showing the information. This method allows a more diverse range of options including sorting & filtering by date and range, looking up by specific (or multiple) different statuses or channels.
Sorting, Filtering and Searching expanded with more options
Columns & data more detailed
Expanded Usage in other "list" areas such as product details & checkout
Further Advanced portal
Option to skip the checkout page added to return type settings
Option to add an additional "create product" product added to return type settings
Option to display products from the product feed in a grid, instead of a search bar added to return type settings
Product Connector that automatically looks up products in your product system instead of the product feed is available. Contact Support for details regarding implementation.
The Open Tasks Tab now also lists Returns that require a pickup appointment along side service tasks.
Creating a pickup appointment now has more descriptive buttons for saving.
Content & Visuals
While the process to create a request is fairly simple, its still important to add a few lines of text for users that end up struggling with the instructions. Portal content now has more options for styling & displaying the information you want to present to customers
Content now allows for Lists, Highlighted Urls and various other styling options
The Carrier selection page updated to be more compact & readable. Defaults to displaying 2 instead of 4 carriers side by side.
Carrier icon made smaller, Carrier description expanded with more space to allow for detailed explanations
A new Email Type "Authorization Requested" has been added, this will send an email (when configured) to customers when they submit a request that needs agent approval
Bugfixes & Quality of Life
Updating an existing route in logistics settings is available
Updated various tags & labels in the admin for clarity
the help / tool-tip text in a survey is now optional and does not display the ? icon in the portals when empty.
Surveys using the pull-down menu now retain styling options in all situations
Phone number validations have been extended to be more in-line with the various global standards
Zipcode validations have been extended to be more inline with global standards, including behind the scenes re-mapping for deviation to carriers or secondary systems. Such as Rural USA zipcodes, and variants on State / province specific zipcode ranges
Altered some of the source data for displaying certain names & locations to reflect a more accurate state.
Technical & architecture
Added & Changed the caching method, which should lead to an increased performance in the advanced portal.
Carriers
Dynalogic carrier added to available carriers
Dynalogic Multi parcel shipping available