The shipment pickup mail is optional and will be automatically sent when a pickup booking for the return has been made.
This is the default set up of the shipment pickup mail. The values between {{....}} should not be removed or translated. The system dynamically puts the right data for the return.
Title:
Pickup confirmation for return {{ ReturnReference }}
Header:
Dear {{ CustomerAddressee }},
We have scheduled a pickup booking for your return {{ ReturnReference }}. The courier will collect the shipment on {{ BookingDateTime }}.
Footer:
Please use confirmation number {{ BookingConfirmationNumber }} when you hand over the shipment to the courier.In case you have any questions do not hesitate to contact us.
Best regards,
{{ PortalName }}