Understanding the Incident Register
The Incident Register shows all incidents created in your 1Place account. This gives you a complete view of incident documentation across your center or organization.
Finding Incidents Quickly
Basic Filtering
On the Filtering section at the top of the page, you see different fields such as date, incident type, center, rooms or other criteria. These help you narrow down incidents that you are after.
Once you've selected your filters, click the grey Search button. Your filtered incidents will appear below.
If you want, you can tuck this Filtering section away by clicking the blue arrow button at the top right of the screen.
Customizing Your Filter Options
You can organize which filters appear in your dropdown menu. Click the blue gear icon on the right side of the screen to see all available filters.
Each filter has a toggle switch beside it. Click the switch to show or hide that filter in your dropdown menu. This keeps your filtering options clean and focused on what you use most.
Click Update to save your changes.
Saving Filters
Do you regularly need to view the same types of incidents? Save your filter settings to access them in one click.
Here's how:
Set up your filters. For example, if you want to see only Pending or Open incidents from Center A, adjust the filter as below.
Once your filters are set, click Save.
A window will appear with two options:
Save as New if you're creating a new saved filter
Update if you're modifying an existing saved filter
Give your filter a clear name so you can easily identify it later.
Click Save.
Your saved filter now appears in the tabs above your incident list. Click the tab anytime to instantly view those specific incidents.
That's it. You can now access this filter in just one click whenever you need it.
Managing Saved Filters
Keep your saved filters organized by clicking the grey "Manage Views" button at the top right corner.
From here you can:
Drag and drop filters to reorder them
Toggle the button beside each filter to hide or show it
Keep your workspace clean and efficient
Managing Columns
Customize which information appears in your incident list by showing or hiding columns.
Click the gear icon above your incident list to see all available columns. Each column has a toggle switch beside it. Turn the switch on or off to show or hide that column.
You can also:
Use the search box to find a specific column quickly
Click Hide All or Show All to adjust all columns at once
Important:
Columns with an asterisk (*) are required and must remain visible at all times. You cannot hide these columns.
Creating New Incident
To create a new incident, click the green +New Incident button.
You'll be taken to a page where you select:
The room where the incident occurred
The appropriate incident type
The incident form will appear. Fill out all required details, just as you would in the 1Place App.
Once complete, click the Submit button at the upper right corner.
You'll return to the main Incident Register page where your new incident now appears alongside existing ones.
Editing an Existing Incident
The table displays multiple incident fields, providing specific information on each incident.
To edit an incident, click the blue text showing the name of the affected person. This opens the incident form with all previously entered information.
Make your changes and click Submit to save.
Understanding the Action Column
In the "Action" column, you can see whether the receiver has submitted the incident form and if the "tracked" signature has been completed on the Incident Register page based on it's icons.
Printer Icon – Print or download the full incident report, including Investigation Details
Export Icon – Download the detailed report of the logged incident
Envelope Icons
Blue envelope: No email has been sent
Red envelope: At least one email has been sent but the form is not yet completed
Green envelope: Email with the incident link has been sent and the form was completed
Pencil Icons
Green pencil: All tracked signatures have been completed
Red pencil: Tracked signatures have not been completed yet (or the Incident Type has no tracked signatures set up)
Orange pencil: Tracked signatures are incomplete but signed by an authorized representative or Centre Manager/responsible person among your organization.
Need Help?
These new filtering and column management features give you faster access to the incident information you need. If you have questions about using the Incident Register, feel free to contact our support team.