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Release Notes - April 19, 2026

Updated over a week ago

This update includes a new feature and bug fixes based on your feedback. Thank you for making 1Place better.

โš ๏ธ Important: App Update Required

Action needed for V2 Incident users: Please update your mobile app to the latest version to continue accessing V2 incidents. Older versions can no longer load V2 incidents to prevent incomplete forms.

H&S Incidents

All Platforms (Web Portal, App & Web App)

New:

  • Incident PDF Email Delivery: When incident PDFs exceed 10MB, emails now include a secure download link instead of attaching the file. This ensures email delivery across all email servers with different size limits. A new setting allows you to always use the download link option rather than automatic size calculation.

    Note: With recent improvements (compressed photos, paperclip attachments excluded from PDFs), large file sizes are now much less common.

Fixed:

  • Incident V2 Status Visibility: All users can now see the current incident status, regardless of whether they're part of the incident category workflow

    Web Portal:


    App:


Web Portal - Incident Builder

Fixed:

  • Incident Builder: Fixed icon display for nested questions (questions that depend on multiple trigger questions)


Web Portal - Incident Register

Fixed:

  • Incident Register Display: Fixed issue where the page would display incorrectly when a search returned only one incident, causing the record to be partially hidden

  • Incident Register: Your column sort order preferences are now saved correctly and persist across sessions


App

Fixed:

  • Incident V2 - App Update Required: V2 incidents now require the latest app version to prevent incomplete forms from being submitted. Please update your app to continue accessing V2 incidents

  • Incident V2 Drafts: Draft incidents now show the incident name (e.g., child name) as the draft title, making it easier to identify saved drafts

  • Incident V2 - Continue Editing: When submitting an incident and selecting 'Continue Editing', you now stay on the section you were viewing (Details, Investigation, or Comments) instead of being redirected


Web Portal - Documents

Fixed:

  • Document Register: Fixed column widths to fit properly on all screen sizes without horizontal scrolling


Spotted an issue or have feedback? Contact our support team at support@1placeonline.com - we typically respond within 2-24 hours.

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