Ticket Settings used to have one setting: automatically adding the centre or room email address to new tickets. You can now choose this for each ticket category, so each type of ticket can work the way your team needs.
Where to find it now
Click Tickets in the top menu, then Tickets at the bottom of the dropdown.
Open the Ticket Categories tab and select a category.
Under Pre-populate Settings, tick Pre-populate Center/Room Email Address.
Click Save.
ℹ️ Good to know
Your previous setting has been applied to every category, so nothing changes until you choose to.
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