HRIS Integrations is only available for Elevated orEnterprise accounts
1️⃣ Identify the missing users.
Go to the Recipients tab and click on your HR Integration.
Make a list of all recipients who are missing. If the recipients have something in common, like they are from the same department or location, make a note of that as well. For example, missing recipients might include contractors instead of full-time employees, or employees from cost centers that are not enabled in the integration settings.
2️⃣ Re-Sync your Integration.
Try re-syncing your integration. This is an important first step in the troubleshooting process. A full re-sync means all of the data is as up to date as possible. The best way to do this is by clicking into your "Configuration..."
and then clicking "Start Sync."
3️⃣ Check your Configuration.
From the All Accounts view → Integrations tab, click on the ellipses next to your integration and click "Configuration."Additionally, ensure you review fields such as department, location, cost center, and employee type to confirm they align with your intended recipient group.
Make sure that the missing recipients are not associated with a Department or Location that is unchecked. Make note of which departments and locations are not being syncing with Snappy. Once the locations/departments are checked, select "Start Sync" to save changes and re-sync your list.Also, verify that the cost center configurations and employee type filters are correctly set to include the intended recipients.
5️⃣ Update Campaigns After HRIS Changes. If you have recently switched to a new HRIS integration, follow these steps to update your campaigns:
Open the "Campaigns" tab on your Snappy Dashboard.
Hover over the affected campaign and click the three dots (•••).
Select "Edit."
Navigate to the "Recipients" section and toggle the recipient list to ensure it’s connected to the new integration.
Save the campaign and exit.
Verify that recipients appear correctly in the "Projections" view under "Billing."
4️⃣ Double check your HR system.
Look up the missing users in your HR system and make sure the following is true.
Employment Status is Active.
Location matches a synced location in Snappy.
Department matches a synced department in Snappy.
API access permissions are correctly enabled.5. Ensure that employee type filters (e.g., full-time vs contractors) are correctly applied in the integration settings.