We’re an agency, so we sell tickets on behalf of venues and event organizers, therefore we must adhere to their refund policies.
Please note - most promoters and event organisers do NOT issue refunds. If you cannot go to an event you will not get your money back.
However, occasionally, events are cancelled or postponed by the team, performer or Event Partner for a variety of reasons.
Unless indicated otherwise in relation to a particular event, if an event is cancelled, ticket holders will be offered seats at any rescheduled event (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund will be issued including the face-value of the ticket. Delivery fees may not be included in the refund.
Refunds for tickets purchased prior to the date of the original event will be given up to their face value plus the relevant per ticket booking fee, unlike others we don't hold on to that.
You can find more out about our refund policy here or head to 247tickets.com and speak to us on livechat: