*本文章仅适用于「可退款订单」
(泛指经主办方公告,确定可退款订单)

退款时间表(但不包括退款特例)

Step 1 (1-2 working days):  Refund is approved and 247tickets starts processing it.

Step 2 ( Less than 1 working day): Refund is processed on our system and then sent to payment processor.

Step 3 (1-10 working days depending on payment type): This is by far the longest part of the process, this is where we rely on our payment processor and your bank to do their thing. It can take up to 10 working days for you to see your funds back in your account. Here are some general processing timelines depending on payment type

方式1:正常情况下,当您的退款申请获得核准,订单状态更改为「refund processing(退款处理中」,将可在1~2天内巡原路退回您的退款。

步骤2:(1-10个工作日期视付款方式而定)这是目前最长的处理流程,此方式我们选择付款机构和银行处理退款,退款到账时间可长达10个工作日。以下为多种付款方式相应的正常处理时间详情。

WeChat Wallet: Usually instant refund

WeChat to your bank card: 2 or 3 working days depending on your bank

Alipay: Usually instant but can take up to 2 working days

Chinese bank: Ranges hugely, some banks process in a day, some take up to 10 days.

Credit/Debit Card: Our processor takes 1 working day to process the refund but then the wait ranges depending on what bank you use. Generally US banks are a bit slower, European, Australian and NZ banks are a bit quicker but all can take up to 10-15 working days sometimes. The best way to speed it up is to call your bank and tell them you're expecting a refund from '247TICKETS, INC' - usually they're quite accommodating and will process it a bit faster.

Paypal account: Usually instant but you have to accept an email from Paypal to finish the processing

Paypal card processing: Can take a long time, sometimes up to 15 working days.

微信钱包:实时到账

微信转银行卡:2-3个工作日(视具体银行而定)

支付宝:正常情况下实时到账但可长达2个工作日

中国的银行:范围很广,某些银行可1天到账,某些可长达10天。

借/贷记卡:我们处理退款需1个工作日但相关到账时间需视您使用的支付银行而定。正常情况下,美国银行稍慢,英国和澳大利亚及新西兰银行稍快,但有时所有皆需长达10-15个工作日。最好的方法则是您可直接联系您的银行告知您在等待247票务退给您的款项,---正常情况下,他们会非常理解且会相应处理的稍快。  

Paypal账户:正常情况实时但您需接受Paypal发给您的邮件并完成相应操作。

Paypal会员卡账户:需多日,有时可长达15个工作日

I've waited like, a month. I'm still not seeing anything. Give me my money!

我已经等了1个月了,仍未到账,给我退钱。

Ok, so it sounds like something has definitely gone wrong here. Best way to rectify the situation is to speak to us - just click the live chat button on the bottom right of the screen and we can help. 

此种情况确实像某环节出错了。但最好的解决方案是您直接联系我们----直接点击屏幕下方在线聊天按钮,我们或许可以帮忙。

This refund business sounds an absolutely hassle, any chance I can just use the funds for another order?

退款听起来相当麻烦,金额我可以直接在下个订单中使用吗?

Yep yep yep, that's absolutely fine and in fact we'll make it even better for you by adding on another 2% of the total refund to your account. Just speak to one of the team and we'll save your funds in your account so you can use them again for any other order in the future.

当然可以。事实上,如您选择退款直接抵扣下笔订单,我们可以提供给您2%的折扣进,只需您相应告知我们此项要求,我们可以帮您备注在您的订单内,以便您日后能在下笔订单时直接抵扣。

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