247tickets

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48 articles in this collection
Written by Peter Dixon and Alix Yang

Question: I want to sit with my friends (who booked before me)

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Written by Peter Dixon
Updated over a week ago

What if an Event or Artist Cancels?

Event cancellations
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Written by Peter Dixon
Updated over a week ago

Nothing Happens When I Click Pay Now

What to do when the pay now button doesn't respond
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Written by Peter Dixon
Updated over a week ago

Shanghai World Financial Center Ticket Explainer

Shanghai Financial Center Tickets with 247tickets
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Written by Peter Dixon
Updated over a week ago

Shanghai Zoo Ticket Explainer

Shanghai Zoo Tickets with 247tickets
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Written by Peter Dixon
Updated over a week ago

Shanghai Tower Ticket Explainer

Shanghai Tower tickets with 247tickets
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Written by Peter Dixon
Updated over a week ago

How can I pay with WeChat Pay / AliPay

Where is AliPay/WeChat Pay?
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Written by Peter Dixon
Updated over a week ago

Disneyland Tickets Explainer & Tips

Shanghai Disneyland tickets with 247tickets
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Written by Peter Dixon
Updated over a week ago

Forbidden City Tickets Explainer

Beijing Palace Museum (The Forbidden City) tickets with 247tickets
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Written by Peter Dixon
Updated over a week ago

Email issues

Information related to receiving (or lack of) auto emails from us
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Written by Peter Dixon
Updated over a week ago

My account

Explainer for my account, order history, how to see your coupons and link your email and phone number
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Written by Peter Dixon
Updated over a week ago

Timeline and information for APPROVED refunds

How long does it take to get a refund? How will I get the refund? Can I store it at as credit?
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Written by Peter Dixon
Updated over a week ago

Registration and Login Issues

Everything related to login or registration problems / issues.
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Written by Peter Dixon
Updated over a week ago

有家庭或儿童票可选吗?

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Written by Alix Yang
Updated over a week ago
Frequently Asked Questions

Payment Problems

Problems with payments, how to fix common payment issues, what to do if a customer can't pay, wechat, alipay, credit card, paypal
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Written by Peter Dixon
Updated over a week ago

Pre-Sale / presale / pre sale tickets

Everything about presale, pre-sale or pre sale tickets!
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Written by Peter Dixon
Updated over a week ago

Checkout Problems

For any questions about problems or issues in checkout
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Written by Peter Dixon
Updated over a week ago

Delivery Information

Information about delivery times, delivery dates, how long it takes for delivery
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Written by Peter Dixon
Updated over a week ago

Do you offer family / child pricing?

Explainer for family packages / child pricing
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Written by Peter Dixon
Updated over a week ago

Where are my tickets?

What to do if your tickets haven't arrived, or they're lost. How to track tickets.
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Written by Peter Dixon
Updated over a week ago

How can I choose specific seats?

Can I choose my seats? My friends have book certain seats - can I get next to them? All info related to seat selection.
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Written by Peter Dixon
Updated over a week ago

What if I do not live in China, can I still buy tickets from you?

International delivery options, if you're not in China can I still buy!
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Written by Peter Dixon
Updated over a week ago

I’ve already bought tickets but now I can’t go to the event, can I have a refund?

Our refund and cancellation policy
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Written by Peter Dixon
Updated over a week ago

How else can I pay?

What payment methods do you accept?
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Written by Peter Dixon
Updated over a week ago

I am planning an event/conference/group trip, can I sell tickets on your platform?

Promoter, venue or event organiser information
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Written by Peter Dixon
Updated over a week ago

Fapiao & Receipts

Everything to do with official fapiao and receipts
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Written by Peter Dixon
Updated over a week ago