Do you encounter any difficulties with your microphone settings for video chat meetings? We are happy to give you some advice on how to  solve potential problems:

  1. Make sure you are using the right browser (preferably Chrome or Firefox).
  2. Refresh your Internet Browser.
  3. Check whether you have allowed access to your microphone.
  4. Click on the camera icon in the URL to check whether the right microphone has been selected. 
  5. Windows: check your volume by right-clicking on the speaker icon in Windows. Select 'Recording devices' to see whether the right microphone has been selected. MacOS: Go to your computer settings in 'System preferences' and select 'Sound'.
  6. Restart your device. 
  7. Download the 'videochat by 24sessions' app. 

The aforementioned steps will be explained in detail below:

1. Make sure you are using the right browser (Chrome or Firefox)

Check whether you are using the right browser (preferably Google Chrome or Mozilla Firefox).

2. Refresh your Internet Browser 

Refresh your internet browser by clicking  🔄   in the video chat room (button in the middle, see example below) or in your internet browser (Chrome top left; Firefox top right in search bar).

3. Allow access to your camera and/or microphone 

When entering the video chat room, you'll be asked to allow access to your camera and/or microphone. The following screen will pop up at the top left corner (Chrome left; Firefox right):

Make sure to click 'Allow' to enable camera and/or sound during your video chat. When you have already clicked 'Block'/'Don't Allow', instructions will be provided by our System bot on the left side of your screen as can be seen from the example below (Chrome left; Firefox right):

The above issue might appear if you haven't allowed access to your camera and/or microphone. 

  • In Google Chrome (top left): the Systembot will provide you with instructions  on the left side of the video chat room. The instructions will refer you to the camera icon and settings, which can be found at the top right corner of the Chrome browser (marked with red circles).
  • In Mozilla Firefox (top right): the instructions from the Systembot can be found on the left side of the video chat room as well. The camera icon and its settings can be found in the top left corner of the Firefox browser (red circles).

4. Check whether the right microphone has been selected in your browser

See whether the right microphone has been selected in your web browser by clicking the camera icon as described above (Chrome top right corner; Firefox top left corner). 

This will take you to the screen below. Click the right arrow from the scroll down menu to see a list of available devices. Make sure to select the right microphone and click 'Allow'. 

5. Check whether the right microphone has been selected on your computer 

Windows: Use a right-click on the speaker icon at the bottom-right of your computer system (on your computer, not in the internet browser) and open 'Recording devices' as shown in the example below. 

Select 'Recording' to see all available recording devices on your computer. 

  • Select the right microphone and click 'Ok' to save your settings (optional: set the correct device as your default to change future settings).
  • Refresh your internet browser by clicking the refresh button 🔄  either in your browser or in the video chat room.

MacOS: Go to your computer settings in 'System preferences' and select 'Sound'.

  • After clicking sound, the right screen below will appear. 
  • Click 'Input' and select the right recording device from the list. 
  • Refresh your internet browser afterwards by clicking the refresh button 🔄 . 

6. Restart your computer 

If none of the steps above solved your problem, you can always restart your computer to reboot your system. 

7. Download the 'video chat by 24sessions' app 

As a client (and thus not as a user) it is also possible to participate in the meeting via the 'video chat by 24sessions' app. You can download the app from both the App Store or Google Play. Enter the access code that was sent to you via mail to enter the video chat room.


Did this answer your question?