When a guest uses a 'remote desktop' environment you may encounter certain issues during the video call.


  1. The customer has no authorization to use a microphone / camera.
  2. The connection is established but is very slow / faltering.

If you encounter the above problems, we recommend following the step-by-step plan below:

  1. Ask if the client can start the browser outside the Citrix / VPN environment and  enter the meeting that way.
  2. As a consultant, choose the 'audio by phone' option
  3. Ask if the guest can enter the meeting via a mobile device, this can be a tablet or smartphone.
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