The guest gets stuck in the media check when our system cannot validate the webcam / microphone / speakers.

As an advisor, ask if the guest wants to check the following:

  1. Are the correct devices selected in the dropdown menu in the media check.
  2. In the case of external devices, check whether the cables are connected properly.
  3. Is the microphone input volume fully open at the sound settings?
  4. Check the volume of the computer sound.

If the above does not help and:

1. The guest gets stuck on the webcam.
It is then best for the guest to choose the 'skip media check' option

2. The guest gets stuck on the microphone.
Then choose the 'audio by phone' option as an advisor.

3. The guest gets stuck on sound.
Then choose the 'audio by phone' option as an advisor.

If a guest enters the conversation by means of 'skip media check', our system will always give a notification, as below.

Did this answer your question?