In this article we explain the difference between meeting room 2.0 and meeting room 3.0.
What is new in meeting room 3.0:
1. Improved UX/UI for:
- Entering a meeting
- Media check
- Video room
2. Beta*: Improved and flexible waiting space for the customer
Possibility to add text, video or image when the customer is first in the video room.
3. Improved mobile experience:
- Enter the meeting as an user
- Sharing files
- Microphone/ Camera Mute
4. Possibility to dial-in a call
5. Improved invitation of a second guest (via the link)
6. Improved support for both guest and user when the guest gets stuck somewhere
7. Real-time notifications to users if there is an interruption of the Internet connection.
*This option is still under development, enterprise only
Entering a meeting
With meeting room 2.0 you immediately choose whether you want to enter the meeting with video and audio or only with audio. With meeting room 3.0 you do not have to do this, you choose exactly how and when you want to enter the meeting at the media check.
The screen that asks for access to the camera and microphone is also different in the new video room.
In meeting room 3.0 there is more emphasis on where you have to give permission to use the camera and microphone.
With the media check in meeting room 2.0 you only had the choice to change media settings, and as soon as all hardware (camera/microphone/sound) was checked you automatically entered the call.
In meetingroom 3.0 we did it a bit different, you have the choice to choose exactly how and when you enter the call:
- Choice to enter the meeting with or without camera or microphone,
- Choice to mute all your camera and microphone as soon as you enter the call.
- Choice to determine when to enter the call. When all hardware has been checked, you do not automatically enter the call, only when you click on 'enter meeting' you enter the call.
The advantages of this are: customers have more control and flexibility over how they enter the call and we are testing that there is a higher connectivity rate.
An overview of all functionalities in meeting room 3.0 as shown in the picture:
- Invite a guest
- Stop / start recording*
- Share screen
- Reload page
- Open Chat
- End call
- Media Settings
- Camera / microphone on / off
*Provided this add-on is turned on
There are a few functionalities that work just a little differently than in meeting room 2.0, namely:
- Invite guest
In meeting room 3.0 you can directly invite a guest in two ways:
- Share a link. You can copy the link with which the guest can directly enter the conversation. Please note that you still have to send this link to the guest yourself.
- Invite by email. Please enter the email address and the name of the guest and the guest will receive a personalized appointment confirmation.
With meeting room 2.0 there was the option 'audio by phone', for example, if the customer could not enter the call for whatever reason. In that case, the advisor could choose to switch to 'audio by phone'. Both the user and the guest then had to dial in to be connected to each other.
With the dial-in option, the guest can dial in independently of the user. This can be done by one or more guests in the call. In this case the user does not have to dial in anymore. The video and audio of the user and any other guests remain visible and audible to the participants who dial in to this call.
When a chat message was sent at meeting room 2.0 and the receiving party had collapsed the chat, the chat automatically collapsed.
When a chat message is send in meetingroom 3.0 and the chat is closed, a 'digit' appears next to the chat icon to indicate that there is a new unread chat message.
Improved mobile experience
In meeting room 3.0 we improved the mobile experience considerably. In the new mobile environment of the meeting room 3.0 it is possible:
- As a user to enter the call
- To chat
- Files to share
- Microphone/ Camera mute
Below you will find examples of what the mobile space looks like now:
Entering the call
Chat / file sharing
Invite guest / media settings / dial in
In meeting room 3.0 there is better automatic support for both the guest and the user.
For example, when the guest gets stuck at:
- Hardware problems (camera/microphone/speakers)
- Bad connection
- Unsupported browsers such as Internet Explorer
If a guest gets stuck at the media check, a troubleshoot for the guest is automatically started:
At the same time, the user is kept 'live' informed about the troubleshoot and how the guest goes through it:
Notifications to users if there is an interruption of the internet connection
If there is an interruption of the Internet connection, both the guest and the user will be notified. This way you as a participant of a conversation will always know where you stand and what the cause is behind a malfunctioning connection.