Troubleshoot

Most frequent issues

Answer on how to solve the most frequent issues you might encounter during your meeting

Written by Danielle Bitter
Updated this week

Troubleshoot when your guests get stuck entering the meeting

A step-by-step explanation how your guest can still enter the conversation if he gets stuck while entering the meeting

Written by Danielle Bitter
Updated this week

The guest does not have a camera and / or microphone

A step-by-step explanation how your guest can still enter the meeting when he has no camera and / or microphone

Written by Danielle Bitter
Updated this week

The guest cannot grant access to his camera and / or microphone

A step-by-step explanation how your guest can still enter the meeting when he cannot allow access to his camera and / or microphone

Written by Danielle Bitter
Updated this week

The guest gets stuck in the media check

A step-by-step explanation how your guest can still enter the meeting when he cannot successfully complete the media check

Written by Danielle Bitter
Updated this week

The guest enters the meeting via Internet Explorer

A step-by-step explanation how your guest can still enter the meeting when he enters the meeting via Internet Explorer

Written by Danielle Bitter
Updated this week

Skip Media Check

A step-by-step guide on how your guest can still enter the meeting room when the guest gets stuck in the process

Written by Danielle Bitter
Updated this week

Audio by Phone

Information on establishing a connection via Audio by Phone

Written by Rick Brink
Updated this week

Remote Desktop environment: Citrix / VPN.

Step-by-step guide when the guest is logged in to a Citrix or VPN environment

Written by Danielle Bitter
Updated this week