Troubleshoot

Most frequent issues

Read more on how to solve the most frequent issues you might encounter during your meeting

Written by Danielle Bitter
Updated over a week ago

Troubleshoot when your guests get stuck entering the meeting

A step-by-step explanation how your guests can still enter the conversation if they get stuck while entering the meeting

Written by Danielle Bitter
Updated over a week ago

The guest does not have a camera and / or microphone

A step-by-step explanation how your guests can still enter the meeting when they have no camera and / or microphone

Written by Danielle Bitter
Updated over a week ago

The guest cannot grant access to his camera and / or microphone

A step-by-step explanation how your guest can still enter the meeting when he cannot allow access to his camera and / or microphone

Written by Danielle Bitter
Updated over a week ago

The guest gets stuck in the media check

A step-by-step explanation how your guest can still enter the meeting when he cannot successfully complete the media check

Written by Danielle Bitter
Updated over a week ago

The guest enters the meeting via Internet Explorer

A step-by-step explanation how your guest can still enter the meeting when he enters the meeting via Internet Explorer

Written by Danielle Bitter
Updated over a week ago

Skip Media Check

A step-by-step guide on how your guest can still enter the meeting room when the guest gets stuck in the process

Written by Danielle Bitter
Updated over a week ago

Audio by Phone

Information on establishing a connection via Audio by Phone

Written by Rick Brink
Updated over a week ago

Remote Desktop environment: Citrix / VPN.

Step-by-step guide when the guest is logged in to a Citrix or VPN environment

Written by Danielle Bitter
Updated over a week ago