Check whether you are using the correct browser (Google Chrome or Mozilla Firefox).

Then either:

  • Download the pluginĀ 

Or

  • Download the app 'video-chat door 24sessions' in the App Store or Google Play and use the access code sent via mail

Check whether you are using the right Internet Browser (Google Chrome, Mozilla Firefox or Safari 11+)
If you are having a hard time downloading the plugin, we first recommend you to switch and check whether you are using the right internet browser (Google Chrome, Mozilla Firefox or Safari version 11 or up). The alternatives (which are not recommended) consist of installing a plugin or downloading our app.

For the other browsers (for example Internet Explorer or older versions of Safari), it is currently still required to download a plugin. Even though it is possible to use one of these other browsers, we would like to avoid this hassle hence we recommend using Chrome, Firefox or Safari (11+).

Downloading the plugin

If you would, however, still like to use Internet Explorer or older versions of Safari, a plugin download request will automatically pop up. First, the system bot in the video chat room will ask you to switch to the recommended browsers Chrome or Firefox. If you still wish to proceed with another browser you will be asked to download and install a plugin.

Here is the process step-by-step for Internet Explorer.

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