Effective Date: August 2, 2024
Introduction
Welcome to 2NDFLOOR, a nonprofit organization dedicated to supporting youth mental health in New Jersey through our free, confidential, and anonymous app. Our app provides talk, text, and chat services for youth aged 10-24. We are committed to protecting your privacy and personal information and ensuring a safe and supportive environment.
This Privacy Policy outlines how we collect, use, and protect your data when you use our mobile application. By using our app, you agree to the practices described in this policy.
Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.
Information We Collect
Personal Information
Anonymous Usage Data: We do not collect any personally identifiable information. All interactions within the app, including chats, calls, posts, and responses, are completely anonymous.
Communication Information: When you communicate with our trained counselors or participate in forums, we store the content of these communications.
Non-Personal Information
Device Information: We may collect information about the device you use to access our app, including the device model, operating system, mobile network information, and unique device identifiers.
Usage Data: We collect data on how you use our app, including features accessed, time spent on the app, and interaction patterns. This information is collected in an aggregated and anonymous manner to help us improve our services.
How We Use Your Information
To Provide and Manage the Service: We use the information collected to operate, maintain, and provide the features and functionality of the app.
To Improve Our Services: Aggregated usage data helps us understand how users interact with our app and identify areas for improvement.
To Ensure Safety and Security: We use device and usage data to maintain the security and integrity of our app.
Sharing Your Information
With Counselors: Any information shared during chats or calls is anonymous. Counselors do not have access to any personally identifiable information.
With Third Parties: We do not share your personal data with third parties.
Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
Data Security
We take reasonable measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction.
Children’s Privacy
Our app is designed for users aged 10-24. We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
User Rights
As our app collects data anonymously, there are no specific user rights related to personal data access, correction, or deletion. However, users have the right to stop using the app at any time.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app and are effective upon posting. Your continued use of the app after the posting of changes constitutes your acceptance of such changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at 2NDFLOORapp@180nj.org.
Thank you for using 2NDFLOOR. Your privacy and safety are our top priorities.
Last Updated: 8/2/2024