Video Walkthrough
Introduction
The online booking feature allows your customers to instantly schedule an appointment with one of your technicians, directly through your website, Google Search, and Google Maps.
Customers can book services 24/7, during and outside of normal business hours. The seamless integration between 3C Connect and Google converts after-hours demand into scheduled jobs without increasing office workload.
You configure key settings such as office hours and technician capabilities. These settings ensure the system selects the most appropriate technician for each service request.
The result is more booked calls, higher revenue, and stronger Google trust signals that position your business as modern, responsive, and easy to work with.
If any Online Booking features are not visible in your account, please contact 3C Connect Support to verify your access and enable the functionality.
Booking Settings
You can temporarily disable your online booking platform using this toggle if needed.
This is useful during high-volume periods, staff shortages, or system maintenance.
Service Appointment Duration and Fee
This section lets you define:
The booking fee charged to customers
The typical duration of each service
The department the appointment should be assigned to
This ensures accurate scheduling and proper internal routing.
You can also support multiple trades.
For example, your business may offer HVAC, Electrical, and Plumbing services.
If you need more than one trade:
Go to Dropdown Settings
Add each trade you want to support
Once configured, customers will be able to select the appropriate trade during the booking process, and appointments will be routed correctly.
Office Hours
Appointments can only be booked during your defined office hours.
The system automatically aligns bookings based on the service duration you set.
You can split the day into multiple time blocks, such as a morning and afternoon schedule with a 30-minute break in between.
Earliest Availability
You can require a minimum number of business days before a customer can book an appointment.
This prevents last-minute or unexpected bookings.
Service Area
Specify the ZIP codes you serve.
Customers must confirm their ZIP code before booking.
If their location is outside your service area, they will be prompted to call your office instead.
Available Services
Define the types of services you offer, such as Repair or Maintenance.
Then select the equipment you support.
Some equipment types can be excluded if you do not service them.
For each service and equipment type, you can add probing questions to gather more details from the customer.
Important:
Service-related questions are asked first
Equipment-related questions are asked afterward
Example:
For a Heat Pump service, you might ask:
"What is the problem?"
With answers like:
No heating
No cooling
Strange noise
This helps your technicians prepare before the visit.
Best practice:
Avoid adding too many probing questions, as this can increase drop-off and cause customers to leave your booking flow.
Available Technicians
Select which technicians can receive online bookings.
Assign their capabilities so the system can match them to the correct services.
Each technician must also define their working hours, or defaults to the office hours.
If they are on vacation, be sure to add a blocked time period.
If no technician matches the request, the customer can still submit a booking, but no time slots will be shown.
Preview & Share
Click Preview & Share to view the booking experience as a customer would.
Use the Share button to copy the booking URL.
You can place this link on your website or send it directly to customers.
Google Reserve
Your Google Business Profile is automatically linked to your online booking system.
Customers can book directly from Google Maps.
Your Google Profile address must match your 3C Connect business address for this to work correctly.