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How to Diagnose and Resolve Game Crashing Issues

Evelyn avatar
Written by Evelyn
Updated over a year ago

Encountering game crashes and other technical glitches can indeed be exasperating, yet there exist effective methods to address these issues. This article aims to furnish a thorough manual elucidating the process of troubleshooting and rectifying game crashes, supplemented by insights into enhancing browser performance and purging cache and cookies to ensure a more seamless gaming encounter.

What Steps to Take When Encountering Game Crashes or Technical Issues?

If you confront a lag in your internet speed while engaging in online gaming, it can significantly impede your experience. In the event of encountering issues during gameplay, kindly document any error messages exhibited by the platform, either through video recordings or screenshots, and promptly forward them to us at support@3play.io for expedited resolution.

Resolve Minor Browser Glitches to Enhance Your Gaming Experience:

For peak gaming performance, contemplate the following measures:

  1. Enable hardware acceleration in Google Chrome: This feature can enhance your browser's performance. To enable it, open Chrome, click on the triple-dot in the upper right corner, select "Settings," then "Advanced < System." Check the option "Use hardware acceleration when available" and restart Chrome.

  2. Disable browser translation: In some cases, browser translation can cause issues. Try disabling the translator and see if the problem persists.

  3. Clear browser cache and cookies: If you are still encountering problems, clearing your cache and cookies may help. You can also try updating or changing your browser.


Understanding How Cache and Cookies Function:

Cookies are files generated by websites you visit, facilitating a more convenient online experience by storing browsing data. Meanwhile, the cache retains portions of web pages, such as images, to expedite their loading on subsequent visits. Clearing cache and cookies can often resolve certain browsing issues. Below are instructions on how to clear cache and cookies tailored to different browsers:

Chrome (Windows/Mac)

  1. Open Chrome.

  2. Click on the three dots in the upper right corner.

  3. Go to 'More tools' > 'Clear browsing data'.

  4. Choose a time range (select 'All time' to delete all content).

  5. Check the boxes for 'Cookies and other site data' and 'Cached images and files'.

  6. Click on 'Clear data'.

Chrome (Android)

  1. Open the Chrome app.

  2. Tap on "More" (three dots) > "Settings".

  3. Tap on "Privacy" > "Clear browsing data".

  4. Select the time range for the cookies you want to delete.

  5. Check the box for "Cookies and site data" and uncheck all other items.

  6. Tap on "Clear data".

Chrome (iOS)

  1. Open the Chrome app.

  2. Tap on the three dots > "Settings".

  3. In settings, tap on "Privacy" > "Clear browsing data".

  4. Select "Cookies and site data" and unselect all other items.

  5. Tap on "Clear browsing data" > "Done".

Firefox (Windows/Mac)

  1. Open the Firefox browser.

  2. Click on the menu button (three horizontal lines) in the upper right corner.

  3. Select "Options".

  4. In the left menu, choose "Privacy & Security".

  5. Under the "Privacy & Security" tab, scroll down to the "Cookies and Site Data" section.

  6. Click on "Clear Data...".

  7. Ensure that "Cookies and Site Data" is selected, then click "Clear".

Firefox (Android)

  1. Open the Firefox app on your Android device.

  2. Tap on the menu button in the upper right corner.

  3. Select "Settings".

  4. Locate the "Privacy & Security" option and tap to enter.

  5. Choose "Clear Private Data".

  6. Check the box for "Cookies and Active Logins".

  7. Tap on the "Clear Data" button.

Firefox (iOS)

  1. Open the Firefox app.

  2. Tap on the menu bar in the bottom right corner (three parallel lines) > "Settings".

  3. Scroll down to "Privacy".

  4. Select "Clear Private Data".

  5. Ensure that only "Cookies" is checked, then tap "Clear Private Data".

Safari (Windows/MacOS)

  1. Open Safari.

  2. From the Safari menu, choose "Preferences".

  3. Click on "Privacy", then click on "Manage Website Data".

  4. Choose "Remove All" from the dropdown menu.

Safari (iOS)

  1. Open Safari on your iOS device.

  2. Tap on the "Settings" icon at the bottom.

  3. Scroll down and select "Safari".

  4. In Safari settings, find and tap on "Clear History and Website Data".

  5. Confirm by selecting "Clear History and Data".

Following the steps outlined in this guide can help you effectively resolve game crashes and technical challenges, thereby enhancing your gaming experience.

Prioritize tasks such as verifying your internet connection, adjusting browser configurations, and clearing cache and cookies as needed.

If the issue persists, do not hesitate to seek additional support from the dedicated game support team for further guidance and assistance.

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