If you want to return an item, you must first find out whether you are within the cooling-off period or not.

​

In the EU you have a 14-day cooling-off period for purchases you make online. You can therefore return an item, provided that it is unopened & unused, within 14 days after you first received the item.

The cooling-off period for subscriptions does not apply to every delivery, but only to the first delivery. This is because the item subscribed is identical to the first delivery, and thus the cancellation period starts on receipt of the first delivery.

​Have you received your first package, and are you within 14 days of receiving the product?

​

You can then send the item back to us at the following addresses, based on your location:

​
​Norwegian consumers:
​

Vitamail AS

Box 138

1417 Sofiemyr
​
​EU & UK-consumers:
​
VM Sverige AB
Postbox 909
195 05 Arlandastad
Sweden

​

NB! Remember to cancel your subscription in our customer portal, so that we are notified immediately that you are using your right of withdrawal.
​
​Norwegian customers log in here
​Finnish customers log in here
​Swedish customers log in here
​Danish customer log in here

Have you received a parcel, but are outside the 14-day cooling-off period?

​

Then you keep the package and pay for the item, and log in to our customer portal to end your subscription. Then you will not be sent any more deliveries in the future, until you yourself choose to activate your subscription.