If a shipper was at fault for a late pickup or delivery, you can submit a dispute through the mobile app or web portal.
✅ Submit disputes immediately after completing the load for faster resolution.
⚖ How to Dispute a Late Load
1️⃣ If you believe a load was wrongfully marked late, submit a dispute.
2️⃣ 5F will review the dispute.
3️⃣ If approved, the load will not count against your On-Time Performance.
4️⃣ ❌ You cannot dispute loads that have already been denied.
📲 Submitting a Dispute
In the Mobile App:
🔹 Go to: Menu > Rewards
🔹 Tap: The point deduction you want to dispute
🔹 Select: “Dispute” and provide a reason
In the Web Portal:
🔹 Visit: Your driver profile
🔹 Find the load and click "Total Points Earned."
🔹 Select: “Create Dispute,” provide a reason, and upload any supporting documentation
✅ How 5F Reviews Disputes
🟢 Approved Disputes (Shipper-Related Issues):
✔ Delays due to loading/unloading issues
✔ Trailer requires maintenance
✔ Incorrect appointment time
🔴 Rejected Disputes (Driver-Related Issues):
❌ Extra stops not approved by 5F or the shipper
❌ Failure to use the 5F OTR app