We understand you can do everything right, but still be late to deliver due to issues outside of your control. You can submit a dispute in the mobile application or in the web portal for any loads where the shipper was at fault for a late pickup or delivery.

We recommend submitting your dispute as soon as you complete the load.

In the mobile application, navigate to "Your Tier" screen and tap on the point deduction you would like to dispute, select "Dispute" and then fill out the reason.

Visit your driver's profile page. Scroll to find the load you would like to dispute, click "Total Points Earned" and select "Create Dispute" and fill in the reason with any supporting documentation.

In general, we will forgive late shipments for anything that our shippers will make exceptions for. Some common examples are listed below:

You cannot dispute loads which have already been denied.