If you’re having trouble loading the videos on our site, please try the following troubleshooting tips:
1. Change your video player to a more compatible one. Here’s how:
Go to Account Settings.
Under Profile Settings, click the drop-down menu under Video Player
Select "Basic - Most compatible player with least features"
Click “Save Changes” as shown below:
2. Try using a different web browser.
If you're having trouble loading videos, it could be your web browser. Try switching to another one to see if it resolves the issue.
If you are still having trouble loading videos, please email us at studentservice@7sage.com. Let us know what type of device you're using (Windows or Mac) and what browser you using so that we can investigate the issue.