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Commercial Oven Troubleshooting Guide
Commercial Oven Troubleshooting Guide

Can't bake heads or tails of why your oven's acting up?

Updated over 8 months ago

Try these troubleshooting steps to resolve common oven issues.

Problem: Oven won't get hot enough

💡 If the oven won’t heat higher than than 120° F, this might actually be ambient heat from other kitchen equipment. Follow the oven not heating troubleshooting steps.

Confirm all the burners are working. Temperatures that vary between 120° F and the set temperature on the unit are likely because one or more burner tubes aren’t lit. Most ovens have two to four burner tubes.

  • Remove racks from the oven, then remove the screws from the bottom floor of the oven and set aside. This will expose the unit’s burner tubes.

  • Visually inspect the burner tubes for corrosion, buildup, or clogs within the perforation of the tubes.

    • If the tubes are in good shape, clean them to optimize performance.

    • If tubes are corroded, replace them. It’s an easy switch with only a few screws needed to install a new tube.

Problem: Pilot won't light

Confirm the gas valve is open to the main gas line. The valve should be parallel to the line.

Smell for gas. Open the burner compartment to do so.

Disconnect and reconnect the flexible gas line behind the oven that connects the unit to the inflexible gas line installed in the kitchen. No tools are required for this, just a little elbow grease.

Make sure your hood system is on and running properly. If the hoods aren’t on, a smart system could shut down the entire gas line as a safety precaution.

Problem: Oven won't heat at all

Confirm the pilot light is on. Look for a metal kick plate below the oven door. Lift it and flip outwards to reveal the burners as well as the pilot light.

  • Relight the pilot if it's out. Doing this varies from oven to oven; there might be a button to press and automatically light with an ignition, but others will have a standard gas valve.

    • For ovens with button ignitions, push the button in and light the pilot with a stick lighter.

    • Hold the button in for 30 seconds to ensure the thermocouple is warmed up. If the pilot goes out after releasing the button, something could be wrong with the thermocouple.

  • Check for buildup on the thermocouple. If no buildup is present, it likely needs to be replaced.

Further Troubleshooting

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