Documents that are required by healthcare.gov can be uploaded by first going to the contact page and clicking 'More Details' on the plan display to the right. Then, scroll down and click 'Document Upload' under 'Additional Information.' Once you have located the file on healthcare.gov, navigate to 'Applications Details' on the left hand menu. Under the field titled 'Qualified Health Plan Eligibility,' you will be able to see what is required, and may upload the needed documents by clicking 'Verify.' If more than one document is required, you may expand each field to upload each file.
We recommend that you mark the document(s) with your client's marketplace ID prior to submitting. This often helps prevent the document from being lost when examined by the marketplace.
Please note that uploading a document does not necessarily mean it will be accepted by the marketplace. Ultimately, CMS has the final say on whether or not the provided documentation is valid, and if additional documentation will be required. It is the responsibility of the agent to follow up on these submissions to ensure they are accepted.