This is caused by out of date or incorrect appointment settings within the platform.
To fix this, update your appointments by following these instructions:
Managers may update their users' contracts and licensure by clicking "Settings" in the user menu at the top right of the page. From there, just select the user you'd like to update, and click the pencil "Edit" button to the right of each section. To remove a contract, click the "X" that appears to the right of each selection.
Check out the video below for a walk through: