In some cases, you could receive an authentication error message when trying to connect/reconnect your data provider(s). What this means is that the account you are trying to connect is already being used.


We only allow one account to be connected to one Agrigate account at a time. This is to ensure there is only one view of how your systems and data is linked together to represent your farm. So if your account is already being used, you'll receive a message like this. 

The error could be for one of two reasons:

  1. If you share your account logins with others, they could have created an Agrigate account and connected the data provider to their account.

  2.  You could already have a duplicate Agrigate account created which already has the data provider connected to it.

The process you take to get this fixed depends on the data provider you are trying to (re)connect.

(Re)connect Farm Source or MINDA LIVE

You share your Data Provider account logins

  1. Log out of your current Agrigate account.

  2. Sign in to Agrigate with the data provider you were trying to connect - Farm Source or MINDA LIVE. This will take you into their Agrigate account if they created it through Farm Source or MINDA LIVE. If not, get in contact with our team.

  3. Disconnect the data provider connection on their account. 

NOTE: You won't be able to disconnect the data provider if the data provider is the only data provider they have connected and if it is the account they used to create their Agrigate account. In this case, you'll need to get in contact with our team.

You have created a duplicate Agrigate account

If you're unsure if you may already have an Agrigate account, contact us and we'll help you figure it out.

  1. Log out of your current Agrigate account.

  2. Sign in to Agrigate with the data provider you were trying to connect - Farm Source or MINDA LIVE. This will take you into your duplicate Agrigate account. If this works, get in contact with our team. We will need to delete one of your duplicate accounts.

(Re)connect Figured, HawkEye, PaySauce, FARMAX or FarmIQ

  • If you share your data provider logins with others, get them to log in to their Agrigate account and disconnect the data provider connection so you can (re)connect the data provider to your own Agrigate account.

  • If not, you may have a duplicate Agrigate account. Get in contact with our team so we can investigate.

Get in contact with the Agrigate team

  • Message us online via the blue bubble chat in the bottom left corner of your screen.

  • Email us at support@agrigate.co.nz.

  • We are available Monday - Friday, 8:30am - 5:30pm.

Did this answer your question?