BetterSleep subscriptions are non-refundable per our Terms and Conditions. However, we review requests on a case-by-case basis. The platform you used to purchase determines how to request a refund — see the sections below. 🌿
⚠️ Important: Canceling a subscription does not automatically trigger a refund if you've already been charged. To cancel, see How do I manage/cancel my subscription?
Platform | Who handles the refund? | Where to go |
iOS / App Store | Apple directly | |
Android / Google Play | Google (within 48 hrs) or BetterSleep | |
Web / BetterSleep.com | BetterSleep support | Message us in-app |
iOS — App Store subscriptions
Refunds for App Store purchases are handled exclusively by Apple. BetterSleep cannot issue refunds for these transactions.
Go to reportaproblem.apple.com
Sign in with your Apple ID
Find the BetterSleep charge and select Request a Refund
Choose a reason and submit
💡 Refunds Apple may approve: accidental purchase, duplicate charge, app not working as described, charged but didn't receive the item, app incompatible with your device.
Android — Google Play subscriptions
Google handles most refund requests directly. BetterSleep can assist only in limited circumstances (see below).
Request a refund within 48 hours of purchase
Select the BetterSleep purchase
Choose a reason and submit
🕐 Decisions typically arrive within 1 business day, up to 4 business days. Check your refund status.
Request a refund after 48 hours
If your purchase isn't listed under recent purchases, submit through the Google Play website.
For unauthorized charges, report them within 120 days of the transaction.
Can't follow the steps above due to circumstances beyond your control?
Contact BetterSleep support with the following:
Your Google Play transaction number (starts with GPA) — how to find it
The reason for your refund request
The email linked to your Google Play account
⚠️ BetterSleep cannot guarantee a successful outcome for Google Play refund requests.
Web — BetterSleep.com subscriptions
Web purchases are reviewed by BetterSleep on a case-by-case basis. We may approve refunds for unauthorized or accidental charges reported promptly.
To submit a request, include the email address used when you registered.
💬 Open the BetterSleep app → Profile → Help & Support → Contact Us to reach our team directly. ☺️