The brand new Big Fish Casino website is live!

We recently transitioned to a new website to enhance your gaming experience. If you missed the transition process, here’s everything you need to know to continue enjoying your favorite games seamlessly.

What happened to the old Big Fish Casino website?

As of August 21st, 2024, the old Big Fish Casino website (https://www.bigfishgames.com/play/bigfishcasino) has been retired. Big Fish Casino is now hosted on our new domain: https://www.bigfishcasino.com

Will I still keep all my progress and virtual chips?

Absolutely! All players' in-game data, including progress and virtual chips, has been seamlessly transferred to the new website. You can continue enjoying Big Fish Casino without any interruptions.

Will the transition affect my gameplay experience?

No, the transition was designed to be seamless. Players will experience the same gameplay, features, and benefits without any changes.

What about my personal information?

We retain only the necessary information for playing Big Fish Casino, such as your email address and password. Other irrelevant personal information has not been retained.

Will I keep signing in using the same email and password?

Yes, you will continue to sign in using your current email address and password. If you experience any issues signing in, make sure to use the same credentials you used on the old website. You can update your password and any other information in the Account Settings after signing in.

I made purchases for Big Fish Casino in the past. Can I still track my purchase history?

You will be able to see the purchase history made after August 21st, 2024, on the new website https://www.bigfishcasino.com. However, purchase history prior to the move will not be available.

Why did we move out of Big Fish Games?

Big Fish Casino was moved to a new domain to streamline the continuous improvements of the game. Both Big Fish Games and Product Madness are robust studios under Aristocrat, and this move allows Product Madness to host the game directly, ensuring better support and development.

Will I remain a member of Big Fish Games?

Yes, your membership account with Big Fish Games remains unchanged. You can continue to enjoy everything Big Fish Games has to offer. However, Big Fish Casino accounts are now separate, and future purchases at www.bigfishcasino.com will not be reflected in the Big Fish Games billing history.

What about customer support after the move?

Our customer support systems are fully operational on the new website. You will continue to receive the same level of customer support, and our team is available to assist with any questions or issues you might have.

How can I get help if I encounter issues after the transition?

If you encounter any issues, please contact our customer support here. Our team is ready to assist with any concerns you may have.

Thank you for being a valued player of Big Fish Casino. We appreciate your understanding and support!