What should I do?
If your game is freezing or crashing, make sure you have the latest update for the app.
In some cases, crashing and freezing can be caused by connection problems.
If you're still having trouble, please see the troubleshooting steps below.
Troubleshooting your game
Try the following troubleshooting steps:
Make sure your device has plenty of battery life.
If you play through a web browser (Facebook or www.bigfishcasino.com) clear cache and cookies.