We answer all emails as quickly as we can. It's possible we simply haven't gotten to yours yet. It’s also possible that we've replied, and you just need to get back to the conversation to check the updates.
🕸️ If you contacted us from a browser and have already closed the page with the chat, you’ll get updates by email (to the address you provided while initiating a conversation).
📱 If you're writing from inside the game, just check the Gear Icon ⛭ in the Lobby >> Game Help >> Recent Messages section for any replies.
Don't forget to check your Junk/Spam folders. Emails from Customer Support might come from jane@bfg-customer-support.intercom-mail.com or maria.@bfg-customer-support.intercom-mail.com, etc. To ensure you don’t miss important messages, please whitelist or add to your safe sender list the domain:
@bfg-customer-support.intercom-mail.com
How to Whitelist Our Domain (Common Email Providers):
Gmail:
Add a filter in Settings → Filters → Create a new filter
In the “From” field, enter:@bfg-customer-support.intercom-mail.comOutlook / Microsoft 365:
Go to Settings → Junk Email → Safe senders and domains → Add:
bfg-customer-support.intercom-mail.comYahoo Mail:
Add a contact with an email likesupport@bfg-customer-support.intercom-mail.com, or set a filter to ensure it goes to the inbox.
Also, password reset emails come from do-not-reply@store.oe.bigfishcasino.com. You are welcome to add it to your Contacts and/or Safe-Senders.
Should I submit another request?
No, if you're waiting for a response, please don't send in additional support requests.
If you need to add more information to a request that you already sent, please update an existing conversation instead of submitting a new support request.