How do I contact Customer Support?
🎮 Get Support In-Game
For the best support experience, make sure your game is updated to the latest version. Then tap the gear icon in the lobby and select Game Help.
From there, you’ll have access to instant answers, helpful articles, and the ability to receive assistance from our support team.
📲 Need Help Updating Your Game?
No problem! Follow this article for step-by-step instructions:
🔗 How to Update Big Fish Casino
If you are viewing this on the web, we will be glad to assist you via Big Fish Casino Intercom Help Center . To start a conversation with our Customer Support Team, you can click on the message logo at the bottom right of the screen. Please provide all of the details below so we can assist you with any issues.
Please include as much of the following information as you can:
Your Friend Code - Big Fish Casino
The date and time the problem occurred.
Your time zone.
The name of the game in which the problem occurred.
Any relevant amounts (Example: "I bought the $1.99 package...", "I didn't get 50,000 chips...", etc.).
If writing about merging accounts, please provide the relevant details.
Where to check updates from Customer Support?
🕸️ If you contacted us from a browser and have already closed the page with the chat, you’ll get updates by email (to the address you provided while initiating a conversation).
📱 If you're writing from inside the game, just check the Gear Icon ⛭ in the Lobby >> Game Help >> Recent Messages section for any replies.