Using the Mobile App:
On the “Log in” screen click on Forgot password?
Enter your country, mobile number and the new password – click on Continue
You will receive a text with a 6-digit code to enter – click on Verify
Log in with the new password
Using the Web Portal:
On the “Log in” screen click on the Forgot your password? Recover link
Enter your registered email address and click on Reset
Check your inbox for the reset password email, and follow the instructions
Individual accounts are currently linked to the platform you are signing up with, this means that if you signed up/logged in via the App you can only access through the App, same for Web Portal.