Lost or stolen card?
As soon as you believe your card has been lost or stolen, please contact us as soon as possible via our numbers listed below. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.
Fraud, suspicious activity or unauthorised transactions?
To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our numbers listed below.
Shared your online login details?
If you have shared your account details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below:
Calling from UK: 02080370936
Calling from Overseas: +44 2080370936
Please note: If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.