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Will all of my items ship together?

Multiple items, like inserts, dividers, & boxes, have a variance in production processing timelines. Learn more about multi-item delivery.

Updated over 3 months ago

Many of our clients opt to create multiple items for a single packaging project. These include custom-made inserts, dividers, and boxes. To maintain our high-quality standards, production time may vary for each item.

Please note that items may arrive in multiple packages at different times to honor our quality standards.

Our Production Process & Standards

If you have a high quantity order, multiple project types, or multiple components (e.g. inserts and boxes) associated with a single project, your order may ship in multiple packages.

Here's a quick look at what happens after your order is placed with Box Genie:

  1. Box, insert, and divider production: Every project we make is entirely unique. Due to its complete custom nature, some items within your order may enter a completely different production line and vary in production time.

  2. Quality assurance: Our goal is to elevate your branding with an exceptional unboxing experience. At every step of the way our experts ensure your packaging arrives just as you expect.

  3. Order packaging: Once the item is ready to ship, our team carefully prepares each job for final delivery.

Fulfilment & Shipping Times

Eligible orders are fulfilled in approximately 10-12 business days after final art approval. We count business days as Monday through Friday, excluding federal holidays.

Once in transit, please account for the associated shipping time based on the delivery method previously selected at checkout.

Order Status & Tracking

An email will be sent to you once a shipping label has been created. This email will contain your tracking number. Please note that your tracking number is also available in your Box Genie account.

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