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Why am I not receiving my mobile OTP?

Learn why mobile OTP delivery may fail for certain country codes and how to request support for regions not yet enabled.

Updated over a month ago

If you’re not receiving your one-time password (OTP), it may be because your mobile number belongs to a country that isn’t yet supported by our SMS provider.

We currently support mobile OTP delivery across most regions. Below is the full list of supported countries:

Supported countries:

Country

Country

Country

Country

Albania

Ecuador

Kuwait

Qatar

Andorra

Egypt

Kyrgyzstan

Republic of North Macedonia

Argentina

Estonia

Latvia

Romania

Armenia

Ethiopia

Lebanon

Russia / Kazakhstan

Australia / Cocos / Christmas Island

Faroe Islands

Libya

San Marino

Austria

Finland / Åland Islands

Liechtenstein

Saudi Arabia

Azerbaijan

France

Lithuania

Serbia

Bahrain

Georgia

Luxembourg

Singapore

Bangladesh

Germany

Madagascar

Slovakia

Belarus

Gibraltar

Malta

Slovenia

Belgium

Greece

Mauritius

South Africa

Bolivia

Guernsey / Jersey

Mexico

Spain

Bosnia and Herzegovina

Hong Kong

Moldova

Sweden

Brazil

Hungary

Monaco

Switzerland

Bulgaria

Iceland

Mongolia

Taiwan

Cameroon

India

Montenegro

Thailand

Canada

Indonesia

Morocco / Western Sahara

Türkiye

Canary Islands

Iraq

Mozambique

Turkmenistan

Chile

Ireland

Netherlands

Ukraine

China

Isle of Man

New Zealand

United Arab Emirates

Colombia

Israel

Norway

United Kingdom

Congo

Italy

Oman

Uruguay

Congo, Democratic Republic

Japan

Pakistan

Uzbekistan

Croatia

Jordan

Paraguay

Venezuela

Cyprus

Kenya

Peru

Vietnam

Czech Republic

South Korea

Philippines

Yemen

Denmark

Kosovo

Portugal


If your country is not on the list

Don’t worry — we’ll help you get set up.

Please share with us:

  • Your country

  • Your country code

Our team will check availability and work with our SMS provider to enable OTP delivery where possible.


In some cases, we may also need additional documents to complete your onboarding. If needed, our team will contact you and guide you step-by-step to resolve this smoothly.

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