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Kidsoft: Ensuring Your Families Can Successfully Access ChildcareNow

A checklist of items to check and tick off on Kidsoft to ensure your families can have access to ChildcareNow

Jesslyn avatar
Written by Jesslyn
Updated over 2 years ago

To ensure your families can successfully log in to ChildcareNow, check that:

  • An active enrolment has been created for the parent on Kidsoft

  • The mobile number used by the parent to log in correctly matches the parent's mobile number recorded on Kidsoft

  • The parent's mobile number is SMS enabled

  • The mobile number used to log in belongs to the Primary Enrolment Holder of the family

*The Primary Enrolment Holder is commonly the parent whose CRN is linked to the child's CRN for Child Care Subsidy Purposes

If a Secondary Contact would like to access ChildcareNow on their own device, they can do so by logging in using the Primary Enrolment Holder's mobile number and 4-digit PIN code.

  • The parent is Enrolment enabled

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