What Should I Do If I Missed a Call from Client Success?
Missing a call from Client Success can happen, but there are clear steps you can take to address the situation. This guide provides an overview of common types of missed calls, actions to take, and available resources to ensure you stay informed and connected.
Common Types of Missed Calls
1. Welcome Call
Purpose: The Welcome Call is a required step for new clients to get started with their program.
Action: If you missed the Welcome Call, you can watch the welcome call recording in your client portal. This eliminates the need for a follow-up call.
2. Progress Update Call
Purpose: Progress Updates are scheduled to discuss important updates or details about your program.
Action: If you missed a Progress Update Call, you can return the call at your convenience to complete the discussion.
General Steps to Take After Missing a Call
Identify the Type of Call: Determine whether the missed call was a Welcome Call, Progress Update Call, or another type of call.
Check for Follow-Up Instructions: In some cases, you may receive follow-up instructions via email or text.
Contact Client Success: If you are unsure about the reason for the call, no worries. You can call us, because the best next step is to reach out so we can reconnect and make sure nothing time sensitive is missed.
You can:
Call 888-768-4767 (Mon - Fri, 9 AM - 8 PM ET).
Use live chat here in your portal (Mon - Fri, 8 AM - 12 AM ET; Sat, 9 AM - 6 PM ET).
Email customerservice@ClearOneAdvantage.com for non-urgent items (responses can vary)
Alternative Resources
Client Portal: For Welcome Calls, you can access a recording in your client portal, which serves as an alternative to a live call.
By following these steps, you can ensure that you stay informed and maintain progress in your program, even if you miss a call.