What if a creditor makes me an offer?

If a creditor contacts you with a settlement offer, do not accept the offer directly.
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Log in to the client portal and upload the offer or any related correspondence in the My Documents section so it can be reviewed by the negotiation team.
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What happens next:
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The negotiation team will review the offer
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If the offer is appropriate, it will be evaluated and negotiated as needed
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Any settlement must be presented to you for review and approval before it is finalized
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Accepting an offer directly with a creditor may impact ongoing negotiations or require the agreement to be reworked.
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If further assistance is needed:
Ava can help guide you through uploading the offer. Live chat with a Client Success specialist is available during business hours. Phone support is available at 1-888-768-4767, or by emailing customerservice@ClearOneAdvantage.com, if further help is required.