In the effort to enhance security and protect your sensitive information, every 120 days you will be prompted to reset your portal password. If you have forgotten or been locked from your portal here are the steps to reset your password in your client portal.
Troubleshooting Failed Password Resets
Didn’t Receive an Email? Double-check your spam or junk email folders. If the email is still not found, request the reset again or contact support for further help.
Reset Codes Not Working? Make sure you are entering the most recent code sent to your email. Try clearing your browser cache and cookies or switch to another device or browser (e.g., Chrome, Firefox, Safari). If unsuccessful, contact support to reset your credentials.
Step 1: Click on forgot password on the bottom left of your login to the portal
Ensure to check your spam or junk folders if the password reset email doesn’t arrive in your inbox promptly. Additionally, remember that reset links may expire, so act quickly after receiving one.
Default Login Credentials
If you are a new user or have recently been issued credentials:
Username: Your primary email address.
Password: Often a temporary password or a default password (such as a combination of your last name in lowercase and a few digits).
Step 2: Follow the instructions in the password reset email you received. Use the temporary password if provided, and you will be prompted to create a new one upon logging in. Ensure your new password meets the portal’s security requirements, such as a mix of uppercase and lowercase letters, numbers, and special symbols.
