Skip to main content

How to create new user logins and manage their accounts

Create new user logins for each team member to access Telesero

Vince Miranda avatar
Written by Vince Miranda
Updated over 5 years ago

Topics covered in this article: 

  • Create user logins

  • Update user profiles

  • Reset user passwords

  • Remove user accounts

Create new users for your account

Create as many new user logins as you need for your team members to access Telesero. Follow these steps to create new users for your Telesero account. 

CREATE A LOGIN HERE

After logging into the Telesero platform, go to
User Management > User Accounts > Create
​

📌 What to fill in when creating new users:                

  • Username: Set the full name of the new user or a generic name (minimum 4 characters). Make sure you start by adding your Client Key as seen in the below example.

  • Email: Enter the email address of the new user. The email address is optional

  • Password: Enter the password for the new user account

  • Repeat Password: Confirm the password for the new user account

  • Force Change Password: Enable this option to force the user to change the password. The user is prompted to change the password upon the next login with these credentials

  • Active: Enable this option to activate the account. If disabled, a user cannot login into the Telesero platform. Once disabled, an already active user will be logged out

  • Name: Add the name of the user that you would like to see on the dashboard while monitoring

  • Role: Select the level of the user that will define the account permission

  • Click Create User

💡 When logging into the Telesero platform, the backslash has to be used \ and not the forward slash /

Example: 

New Account for Marie Culhane
Client Key: EWT
​EWT\Marie_Culhane

Learn about restricting users access

Updating and removing users

Update user profiles

If you are on a operations role, you have access to the complete user profile of every registered user in Telesero. To update a user profile, go to User Management > User Accounts > Select the user > Edit Account 


​💡Once created, the username cannot be modified. If the username has to be changed, it will be needed to deactivate the current login and create a new one with the updated username.
​

Learn about user permissions on each role

Reset user passwords

There are many cases where you might consider changing the password of a user. For example, you become aware that a user has shared the password with other members inside or outside the organization. You can change their password and encourage this user to keep this information private.

You might also encounter users who use the same password for everything. This is a major security concern were the passwords are compromised, changing the password regularly can help keep your accounts secure.

To change the password of a user on next login go to User Management > User Accounts > Select the user > Edit Account 

The only sections you will have to update are:

  • Password: Enter the new password for the user account

  • Repeat Password: Confirm the new password for the user account

  • Click Save Changes

Remove user accounts

You can disable a user account, so the they can no longer access the platform to perform any action. You can not delete any users due to seat  license restrictions. 

To disable a user account go to User Management > User Accounts > Select the user > Edit Account > Disable the ''Active'' button > Save Changes

💡If you have user accounts that no longer require access and you wish to delete them from Telesero, contact our Customer Support.
​


​
​

Did this answer your question?