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How to create user groups and restrict their access

Establish users permissions by restricting their access

Vince Miranda avatar
Written by Vince Miranda
Updated over 5 years ago

If asked to segment/split access of certain agents to different campaigns, follow the steps from your main dashboard:

  1. Go to User Management

  2. User Groups 

  3. Create

  4. Add a group name

  5. Inbound queues (if applicable)

  6. Campaigns (the users will be limited to this one)

  7. Add a User (add all the users from the dropdown menu)

  8. Create Group

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