Topics covered in this article:
Add a number to blacklist
Remove a number from the blacklist
Export a list of blacklisted numbers
Add a number to blacklist
Here are the steps on how we can block numbers from calling inbound lines. By adding a phone number to the blacklist, the system will block the access of calling back to reach your services. You can contact the prospects on that particular number but they can't contact you.
From the Telesero platform, go to Contact Center > Blacklist > Add More To Blacklist
Phone code: by default 1 is USA country code, modify if needed
Phone number: add the phone number that needs to be blacklisted
Add to blacklist: click this button to blacklist the number
Remove a number from the blacklist
By removing a number from the blacklist, the system will allow again to reach your service. To do that, go to Contact Center > Blacklist
Use the search bar to easily find the number then click "delete" under the actions column.
Export a list of blacklisted numbers
To export all the blacklisted numbers, click "csv" from the top menu of the Blacklist page and all the numbers will be downloaded into your computer under csv format.
You can also copy to your clipboard all the numbers or print them and save in PDF.