In this FAQ you will find the definitions of each disposition used on Telesero platform. A call status is added at the end of each call by the agent or automatically by the system to mark the outcome of a call with a prospect.
A
A - Answering Machine: agent-defined Answering Machine
AA - Answering Machine Auto: dialer-defined Answering Machine
AM - Answering Machine Sent to Mesg: AMD( Answering Machine Detection) call sent to a message to be played
AL - Answering Machine Msg Played: AMD(Answering Machine
AFAX - Fax Machine Auto: dialer-defined Fax Machine
AB - Busy Auto: carrier-received Busy signal
ADC - Disconnected Number Auto: carrier-received Disconnected number
ADCT - Disconnected Number Temporary: carrier-received Disconnected number temporary
AFTHRS - Inbound after hours drop: call received outside of in-group call time
B
B - Busy: agent-defined Busy signal
C
CALLBK - Call Back - Callback, both scheduled and non-scheduled
CBHOLD - Call Back Hold: scheduled ANYONE callback that has not hit it's trigger, or an AGENTONLY callback
D
DROP - Agent Not Available: call was dropped while customer was waiting for an agent
DC - Disconnected Number: agent-Defined Disconnected number
DEC - Declined Sale: agent-defined status
DNC - DO NOT CALL: lead will go on the DNC list, system wide or campaign based the settings
DNCL - DO NOT CALL Hopper Match: status of a lead that matches the phone number of a lead that has been placed on the DNC list
DNCC - DO NOT CALL Hopper Match Campaign: status of a lead that matches the phone number of a lead that has been placed on the Campaign-specific DNC list
E
ERI - Agent Error: an agent has closed their browser or a call has been suddently cut before dispositioning a lead
I
INCALL - Lead Being Called: agent is talking to the lead
IVRXFR - Outbound drop to Call Menu
L
LRERR - Outbound Local Channel Resolution Error
LSMERG - Agent lead search old lead merge
M
MLINAT - Multi-Lead auto-alt lead set to inactive
MAXCAL - Inbound Max Calls drop from in-group
N
NEW - New Lead: lead has not been called yet
NA - No Answer AutoDial: any outbound call that does not receive an Answer signal (or other signal) from the carrier. This can include ring-no-answer, disconnected, carrier congestion and other errors
N - No Answer: agent-defined status
NI - Not Interested: agent-defined status
NP - No Pitch No Price: agent-defined status
NANQUE - Inbound no agent no queue drop: no agent logged in
P
PU - Call Picked Up: status of a call is changed to as soon as the carrier has sent the Answer signal and before the call is sent on to an agent
PM - Played Message: outbound broadcast or SURVEY campaign status for when a message has been played to the customer
PDROP - Outbound Pre-routing drop: call hung up at the instant the Answer signal is received
Q
QUEUE - Lead To Be Called: lead is about to be sent to an agent
QVMAIL - Queue Abandon Voicemail Left
QCFAIL - QC_FAIL_CALLBK
R
RQXFER - Re-Queue: transfer back to agent
S
SALE - Sale Made: agent-defined status
SVYEXT - Survey sent to Extension: survey outbound campaign status only
SVYVM - Survey sent to Voicemail: survey outbound campaign status only
SVYHU - Survey Hungup: survey outbound campaign status only
SVYREC - Survey sent to Record: survey outbound campaign status only
SVYCLM - Survey sent to Call Menu: survey outbound campaign status only
T
TIMEOT - Inbound Queue Timeout Drop: inbound call waited until drop-seconds and was sent on to the drop action
X
XDROP - Agent Not Available IN: call was dropped while customer was waiting for an agent on an inbound call
XFER - Call Transferred: call has been sent from an agent to a Closer agent