Agent´s are placed on pause by default and should press resume to receive calls – it´s thats imple!
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If the “Phone” tab is showing green then you are connected to the Telesero dialler. If it shows red click “?” for help on allowing access to your microphone. At the top right of the screen the agent will be able to log out and can also see their current status e.g. “No Active Call”

The top bar gives a summary of the agent´s current session: agent´s inbound group, the customer phone number, the duration of the call, the call type, the agent´s status and the agent´s username.

Click this button when an agent is ready to start receiving calls.This will allow the agent to start dialling and receiving calls.

When you press resume or pause you might see this while the interface is loading. It should only last a few moments.

Click this button when an agent is ready to stop receiving calls.This will stop the agent receiving calls until resumed.

Click this button at the top right of the agent interface to logout from your session.

At the top right of your screen it will show your status e.g. no active call.

Click this button from the menu at any time and the agent will see the call log with details of the calls from that day.