Monitoring list performance is made simple on Telesero from the bottom of the dashboard in a table as shown. Making sure you are using good data is critical to your performance.
Monitoring agent performance is made simple on Telesero´s platform and there are various metrics, tools and insights you can use from the online agents table on your dashboard.
Live Call Analytics
At the very bottom of your Dashboard you can find two graphs which will plot in real time across the day. Call analytics monitors outbound calls, dropped and inbound calls on an hourly basis. Agent analytics plots average wait time of agents and average handle time of agents on an hours basis.
