Sections covered in this article:

From your menu on the left side of the screen click Dialing and then Dialing Strategy. The screen will appear as displayed to the right with a selection box for which campaign you wish to handle at the top. 

From here you can adjust the dial level (shown below), time restrictions placed on campaigns and manage the lists that are active dialing on a campaign.

You will see an option to select the campaign you want to add the list to on the top side of the Dialing Strategy page. Click and select the campaign from the drop down menu and the lists coresponding to that particular campaign will be available to dial. 

Find the orange box which reads “Enable Mixing of Lists” and click this to prompt list mix configuration to appear. 

💡For Voice Broadcasting campaigns is recommended to use the List Mix when dialing.

Select the lists you want to dial and adjust the “Blend” slider to determine dialling emphasis of each list (must total 100). If you add more than one list, you can split evenly the blend by clicking "Split" button. After each change, make sure you clikc Save Configuration.

💡The blend has to be arranged in the dialing strategy manually. All list combined have to give 100 otherwise you won't be allowed to save your changes.

You can select various ways the dialler will choose to dial the next number. The dialler works best if this is set to Random.

Keep the list mix as active in order for the system to detect that you want to continue to dial from this list mix. If the list mix is inactive, you won´t be able to dial any leads from the list mix. 

Adjust “Blend” slider to determine emphasis of each list (must total 100). Use split button to split the lists equally.

This gives a running total of the number of leads that have a dialable status and can currently be dialled. If this is low, you will need to reset the list to wait high wait times for the agents. If after a reset the amount of dialables leads are lower than before, this is totally normal. With each reset, the system recalculates the dialable statuses and remove from dialing the non-dialable ones. 

Click this slider to turn greenwhen the total on your lists islow. The dialler will redial thoseleads left with a dialable status.

Click the red cross to remove from a list mix configuration. Remove once leads are low or if the contact rate is low. Removing a list from the Dialing Strategy will make it inactive and will not be dialed. 

If your dial level is set too low for the number of agents ready to take calls, then the wait times will increase as the dialler is not able to fulfil the number of agents with the number of calls that it is dialing. Increase slightly the dial level if the wait time is too high and decrease if you see that you have too many calls in queue or dropped calles.
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As the dialler moves through your list, it will reach the end and you will need to manually reset it so the system can redial the remaining dialable leads (all non-dialable dispositions will beremoved in the process). Keeping lists with low dialable leads in the Dialing Strategy will slow down the calls flow and the wait time will rise.
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If the number of remaining dialable leads is low, you may need to explore adding additional leads or add existing lists to the dialing strategy. This will help to fulfil the agents waiting for calls and lower wait times. For Voice Broadcasting campaigns we advice to have up to 10 lists active with a minimum of 10k dialables at all times to sustain a call flow of 10 agents or more.
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If leads are located in different timezones, the system automatically restricts calls made outside of your set time restrictions on that campaign. Leads will be undialable outside of these times but become dialable once within region´s time restriction. In the morning, lists will have a reduced number of dialable leads based on the time and state restriction on your campaign but they will populate later on throughout the day.
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A full set of DIDs will usually be swapped at the beginning of each month and it is part of your initial subscription. If you require a DID or a set of DIDs  to be replaced,please contact our support team and we will help you. Depending on how many calls you are making per day, the DIDs may burn out faster than other campaigns and would need to be replaced to improve the contact rate and the increase the calls your agents receive. 

Low quality data can also increase the length of your wait times as cold leads will slow down the process of getting a call. If you find that your contact rate is significantly lower on a list than usual, remove this list from the dialing strategy as this can increase wait times. Loading new data regularly and mixing it with the already used leads, it is a process Telesero Team advises in order to sustain a constant flow of sales and not get your agents demotivated.
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A poor voice broadcasting recording can be the major downfall of a successful campaign. If the recording is hard for the customer to understand or hear, this can reduce the contact rate and increase wait times. Make sure your recordings are high quality and easy to hear/understand. If necessary, change the press 1 message. We advise to have several recordings at your disposal and switch from time to time especially if you are calling the same leads many times.
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From your menu on the left side of the screen click Dialing and then Agent Interface. 

Select the campaign that  you would like to enter, click "Launch" and then you will be automatically redirected into the Agent Interface and be able to start making calls.